Did your item arrive damaged? That is of course not how it should be. Let us know and we will sort it out for you.
Report it through our return portal. Choose Item is damaged as the reason, describe in the comments field what is wrong and add a photo. That lets us assess it quickly.
We will look at the best solution together with you: a replacement or your money back. The return costs are on us in this case.
Not working through the portal? Get in touch with us, quoting your order number and with a photo of the item.