Is an item missing from your order? To be sure, first take another good look in the packaging. Small items such as jewellery sometimes get hidden in the filling material.
Is the item really not there? Then report it through our return portal. Choose Incomplete order received as the reason and describe in the comments field which item is missing. Add a photo of the contents of the parcel and the packing slip. We assess your report based on the photo and our warehouse records and send the missing item as soon as possible, at no extra shipping cost. If it is no longer in stock, we refund the amount.
Did you ask to receive your order in parts, or does your order contain a pre-order? Then first check whether the item may still be on its way. You can see that in your confirmation email or in your account.