Is an item missing from your order? Just to be sure, have another good look inside the packaging first. Small items such as jewellery sometimes hide between the filling material.
Is the item really not there? Report it through our return portal. Choose Incomplete order received as the reason and describe in the comments field which item is missing. We will look into it and send the item on to you, at no extra shipping cost.
Did you ask to receive your order in parts, or does your order contain a pre-order? Then check first whether the item is still due to be shipped. You can see that in your confirmation email or in your account.