Has something gone wrong with your order, an item or our service? Email us with your order number and a clear description of what is going on. If it concerns a damaged or wrong item, add a photo. Do this as soon as possible after discovering it; a report within two months is in any case in time.
You get a substantive reply within 14 days. If we need more time, for example because we have to check something with the carrier, we let you know within those 14 days and tell you when you can expect an answer.
If your complaint is justified, we arrange repair, replacement or, if that is not possible, an appropriate price reduction or refund. The return costs are then on us.
Can't we work it out together? How you can take your complaint further is explained in our complaints procedure at the bottom of the webshop.