A return that we cannot link to an order is not processed. Without an order number, name or contact details we cannot establish whose parcel it is or which order it belongs to.
So always state your order number on the outside of your parcel and register your return through our return portal. Only then is your return recorded with us and can we process your refund.
Do you think you sent a return without an order number? Get in touch with us as soon as possible, with your order number and a description of what you sent back.