After you complete your order we send a confirmation straight away to the email address you entered. If you have not received it, there are usually three explanations.
The email is in your spam or junk folder. Have a look there first.
There is a typo in your email address. Your order is with us, but the confirmation does not reach you.
Your order was not completed. If the payment did not go through, the order never reached us and no confirmation was sent. Check your bank statement to see whether the amount was actually debited.
You can see in your account whether your order is with us. Still stuck? Get in touch with us and mention the email address you ordered with, and we will look it up for you.