As soon as your order has been shipped, you receive an email with your track and trace. You can follow your parcel with PostNL. The status of your order and the track and trace are also always available in your account.
No shipping confirmation yet? We ship within 2 working days, within 3 to 4 working days in busy periods. If your order contains a pre-order item, we send everything together as soon as that item has arrived; the expected date was shown on the product page.
Want to know quickly? Ask in the chat on the webshop with your order number; our assistant checks the status for you right away. If your parcel has not moved for several working days in the track and trace, or PostNL says it was delivered but you do not have it, read Waiting for your order? in our shipping policy or email us with your order number.