When will I get my money back?

As soon as your return has arrived, we check the items and refund you, no later than 14 days after receipt. You get the amount back on the payment method you paid with, unless you chose store credit when registering your return. That choice is final; store credit is valid for 12 months. If an item does not meet the return conditions, you can read what happens in What conditions does my return have to meet?

Returning your whole order? Then you get the full purchase amount back, including the original shipping costs. The return costs remain yours.

Bear in mind that your bank still has to process the refund. If the refund falls on a weekend, you usually see the amount in your account from the next working day.

Paid with Klarna? Then Klarna adjusts your invoice instead of us transferring money back. Read more in What happens to my Klarna invoice after a return?

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