Did you pay with Klarna and are you sending something back? You do not need to change anything yourself.
As soon as we have processed your return we pass this on to Klarna. Klarna then adjusts your invoice automatically and lets you know through the app or by email. If you returned your entire order, your invoice is cancelled in full.
Do not pause your invoice and do not open a dispute while your return is still being processed. Doing so puts the process on hold at Klarna, which only delays the moment your invoice is adjusted.
Is your payment deadline approaching while your return has not been processed yet? Get in touch with us, quoting your order number, and we will look into it for you.
Questions about the invoice itself, your payment terms or a refund from Klarna can only be answered by Klarna. You can reach them through the Klarna app or at klarna.com.